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If you experience any problems, please contact our Customer Service Center via e-mail at: info
tienkiem.com.vn
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However, please allow 2-3 weeks for promotional communication to cease since some campaigns may be underway.
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To change your billing or shipping address,click hereto log in to “My Account.” Once logged in, click on “View Address” at the bottom of the account details box to update your address.
If you experience any problems, please contact our Customer Service Center via e-mail at info
tienkiem.com.vn. Unfortunately, you will not be able to change the destination of your order if you have changed your address since you placed an order. Please contact your local post office to have your mail forward to your new address.
Managing your account and updating your information is easy.Simplyclick hereto login and access your personal information.
Wecan only acceptonline orderthrough tienkiem.com.vn. We accept Visa, MasterCard, American Express, Discover, and PayPal (US and Canadian PayPal accounts only).
You can update your order quantity ,billing address, shipping address on your unshipped orders by sending email to info
tienkiem.com.vn or call our customer service at 503-961-6464.
Please note: Your order will be shipped the same day if you place order before 12:00 PST. Orders that have entered the shipping process can”t be modified.
tienkiem.com.vn or call our customer service 503-961-6464.
Please note: Your order will be shipped the same day if you place order before 12:00 PST. Orders that have entered the shipping process can”t be modified.
If your order shipped and cannot be modified, you may refuse the package or return it.
There are two ways to track your order:
1. Refer back to your shipment confirmation e-mail to view your tracking number. This number will allow you to track the items being shipped.
2.Click hereto view your order status. You will need to sign in your account to see your order status in detail
The availability of each item we sell on tienkiem.com.vn is shown on the product description page. Most in stock items ship within one business day of when you place your order (Monday through Friday, excluding holidays.) (By “shipped,” we mean the item has left our fulfillment center.)
Our goal is to offer you the hottest items as soon as possible. We offer some of our items as pre-sale and will ship to you as soon as they become available. The availability of any item we sell is subject to change
If you did not receive a confirmation e-mail within 4 hoursof placing an order, it may be due to the following:
1.Your e-mail provider may be blocking our attempts tocommunicate with you.
2. You may have entered your email address incorrectly whensetting up your account.
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Please check your Junk Mail folder and/or turn off your SpamFilter to allow e-mail from info
Also, please verify that you have typed your email addresscorrectly when setting up your account. If there is a typo,please contact customer service to have the email address updatedand the email sent to the correct address.
To prevent our e-mails from landing in your Junk Mail goingforward, please add: info
If your tracking information shows that your package was delivered, but you can”t find it:
Within 36 hours of expected delivery
We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied, you may return most items sold by tienkiem.com.vn within 30 days of delivery for a replacement or a refund. Items that are not permitted to be replaced or returned are described under ” tienkiem.com.vn return policy”
Step 1 : Contact our customer service 503-961-6464 or send us Email info
tienkiem.com.vn
Step 2 : Prepare your package for return. Pack your item securely, inserting any paperwork that was included when you requested your return from customer service. If you don”t have the original product packaging, use a sturdy box and include padding such as packing babbles or newspaper. Attach your return label to the package.
Step 3: Ship your return based on the return shipping option you selected.
When you return an item, and how your refund is issued may differ based on the condition of the item, how long you”ve had the item and how the item was purchased.
tienkiem.com.vn. Please allow up to two billing cycles for any eligible refund to appear on your credit card statement.
Partial Refunds or Restocking Fees
| Items in original condition past the return window* | 80% of the item”s price |
| Items that are damaged, missing parts, not in the original condition,or have obvious signs of use for reasons not due to a Greentree.storeerror | Up to 50% of the item”s price |
The return window is 30 days after delivery.
What should I do if I receive a defective item?
info
tienkiem.com.vn
How can I request a replacement?
During the Return Merchandise Authorization, you can request a replacement for the same item if it arrives damaged. At this time, exchanges for different items are not possible, but you are welcome to place a new order on our website at tienkiem.com.vn
SHIPPING
DOMESTIC ( WITHIN THE US)
What are my shipping options?
Consider how quickly you would like to receive your order to help you choose a shipping option. Currently, our shipping options are as follows (please allow extra shipping time for orders delivered to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands)
For shipments within the US:
Standard Shipping:Allow 7-10 business days from date shipped.
Priority Shipping:Allow 3-5 business days from date shipped.
Express Shipping: Allow 1-2 business days from date shipped.
For shipments to APO/FPO Addresses:
Standard Shipping only:allow a minimum of 4 weeks from date shipped.
If all items are in stock,express orders are shipped overnight for delivery within one business day. Express orders placed before 12:00 PM PST will ship the same business day (Monday through Friday, excluding holidays) if all items are in stock. Please note that orders placed on weekends or holidays will ship the next business day. For more details, please see our Shipping Policy.Priority / Express shipping is not currently available to shipping points in Canada and APO/FPO addresses.
Where do we ship from?
We currently have a distribution center in Banks, Oregon to ship to both domestic and international orders.
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Since lots ofcustomerswould like to have the products first before the container arrives at our facility, we then offer the new items to ship direct from the factory.This way our customer will receive the product before arriving in the US market. It will be marked on the product page ” ship direct from the factory”This means only thatitem will be shipped directly from our factory in China.The shipping lead timewill be a little longer , it takes around 14-15 business days to arrive.
